Shipping & Returns
ART & DAY ships original artworks worldwide from Tokyo. Here's everything you need to know about delivery and returns.
Shipping
DDP — Duties, Taxes & Customs Included
All orders ship on a DDP (Delivered Duty Paid) basis. The price displayed is the final price — no customs duties, import taxes, or handling fees are added on delivery. Ever.
Carriers
- International: FedEx / DHL (tracked)
- Domestic (Japan): Yamato Transport / Sagawa Express (tracked)
- Ships from: Tokyo, Japan
Packaging
Each work is individually packed using archival-quality protective materials sized to the work. Fragile or large works receive additional reinforcement. We take packaging seriously — works arrive exactly as they left the studio.
Shipping Cost
Shipping is included in the listed price. No surprises at checkout.
Returns & Exchanges
Return Window
Returns are accepted within 7 days of delivery, provided the work is in its original, unused condition with all accompanying documentation (Certificate of Authenticity, packaging).
How to Return
- Contact us via the contact form within 7 days of receiving the work
- We'll confirm return eligibility and provide a return address within 2 business days
- Ship the work back in its original packaging (return shipping costs are the buyer's responsibility)
- Refund issued within 7 business days of receiving the returned work
Damaged or Incorrect Works
If a work arrives damaged in transit or materially differs from its description, we'll arrange a full refund or equivalent replacement at no cost to you. Please photograph the work and packaging immediately on arrival and contact us via the contact form.
Non-Returnable Items
- Custom or specially commissioned works
- Works returned more than 8 days after delivery
- Works that have been displayed, used, or altered from their original condition
Questions about a specific order? Use the contact form — we respond within 1–2 business days.